Privacy Policy
Effective Date: February 22, 2026 | Last Updated: February 22, 2026
Zoo Media, Inc. ("Zoo Media," "we," "us," or "our"), a Dakdan Worldwide company, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or interact with our platforms.
This policy applies to all Zoo Media domains: Zoo-Media.com, ZooMediaNetwork.com, ZooMedia.us, ZooMedia.tv, ZooMedicalGroup.com, ZooImagery.com, Travel.ZooMedia.us, ZooMedia.org, and ZooMedia.News.
1. Information We Collect
Information You Provide Voluntarily
- Account Information: Name, email address, phone number, company/organization, job title, and password when you create an account.
- Business Information: Facility details, annual attendance, budgets, decision-maker contact information for zoo/aquarium clients.
- Student/Intern Information: Educational history, work experience, resume, transcripts, references, and DOW service status for workforce program applicants.
- Payment Information: Payment details processed securely through Stripe and PayPal (we do not store full payment card numbers).
- Communication Information: Messages, support tickets, survey responses, and any other information you provide in communications with us.
Information Collected Automatically
- Device Information: IP address, browser type and version, operating system.
- Usage Data: Pages visited, time spent on pages, clickstream data, referring URLs.
- Location Data: General geographic location based on IP address.
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy).
- Analytics Data: Google Analytics 4 and Vercel Analytics data for performance monitoring.
2. How We Use Your Information
- Providing, maintaining, and improving our services
- Processing transactions and managing subscriptions
- Administering workforce development programs and DOW SkillBridge
- Processing OTT/CTV advertising campaigns
- Managing media licensing and distribution through ZooImagery.com
- Communicating with you about services, updates, and marketing (with consent)
- Personalizing your experience across our platforms
- Preventing fraud and ensuring security
- Complying with legal obligations
- Analyzing usage patterns to improve our platforms
3. Information Sharing
We may share your information with:
- Service Providers: Hosting (Vercel), payments (Stripe, PayPal), email (SendGrid), CRM (GoHighLevel), and analytics providers.
- Business Partners: Zoo/aquarium clients, veterinary suppliers, and advertising platforms as necessary for service delivery.
- Workforce Program Employers: With your consent, we share relevant information with potential employers during job placement.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
We do NOT sell your personal information.
4. Data Security
- SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Bcrypt password hashing
- Regular security audits and penetration testing
- Role-based access controls (RBAC)
- Multi-factor authentication (MFA) for administrative accounts
- PCI DSS compliance for payment processing
- Daily automated backups with 30-day retention
5. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information.
European Residents (GDPR)
European residents have additional rights under the General Data Protection Regulation. Data is processed in the United States with Standard Contractual Clauses for EU/EEA transfers.
6. Children's Privacy
Our services are not intended for children under 13 years of age. Workforce development programs require participants to be at least 18 years old, or 16+ with parental consent and high school completion.